Payment Policy
Last updated: June 15, 2026
This Payment Policy explains the payment methods we accept, how transactions are processed, and what to expect when completing a purchase from Russo Apparel. By placing an order, you agree to the terms described on this page.
Accepted Payment Methods
We accept the following secure payment methods at checkout:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
All payments are processed through Shopify Payments and authorised third-party payment providers. All transactions are subject to verification and authorisation by the relevant payment provider.
Currency
All prices on our website are displayed and charged in United States Dollars (USD). If your card or account operates in a different currency, any exchange rate conversions and foreign transaction fees are determined by your financial institution. Russo Apparel is not responsible for such additional charges.
Pricing and Taxes
All prices displayed on our website are the final prices you pay. There are no hidden fees or unexpected charges added at checkout. The complete order total is clearly shown before you confirm your purchase.
We reserve the right to update pricing at any time. However, price changes will not affect orders that have already been confirmed and paid.
Payment Authorisation
By completing a purchase, you authorise us to charge your chosen payment method for the full order total. Payment is captured at the moment your order is placed. Orders are not processed or dispatched until payment has been successfully authorised and confirmed.
Order Confirmation
Once your payment has been authorised, you will receive an order confirmation email at the address provided at checkout. If you do not receive a confirmation email within a few minutes of placing your order, please check your spam folder or contact us at support@russoapparel.com.
Payment Security
All transactions on our website are protected by SSL encryption. Russo Apparel does not store, process, or have direct access to your full payment card details. Payment data is handled exclusively by our authorised payment processors in accordance with PCI-DSS security standards.
Failed or Declined Payments
If your payment is declined, your order will not be processed and no charge will be captured. Common reasons include:
- Incorrect card details or billing address
- Insufficient funds
- Security restrictions applied by your bank
- Expired card
We recommend verifying your payment details and trying again, or using an alternative payment method. If the issue persists, please contact your bank or payment provider directly.
Fraud Prevention
To protect both our customers and our business, we reserve the right to perform security checks on any order. Where suspicious activity is detected, we may place an order on hold, request additional verification, or cancel the order. If an order is cancelled due to confirmed fraudulent activity, any captured payment will be refunded in full.
Chargebacks
If you have a concern about a charge, we strongly encourage you to contact us directly at support@russoapparel.com before initiating a chargeback. Most issues can be resolved quickly through our support team. If a chargeback is initiated without prior contact, we reserve the right to dispute it with supporting documentation.
Order Cancellations and Refunds
For cancellations and refunds, please refer to our Return & Refund Policy. Refunds are issued to the original payment method and processed within 5 business days of approval, with an additional 3 to 10 business days for the amount to appear in your account.
Changes to This Policy
We may update this Payment Policy from time to time. The most current version will always be published on this page with an updated date at the top.
Contact Information
Store name: Russo Apparel
Email: support@russoapparel.com
Phone: +13073363166
Company Address: 75 E 3RD ST, Sheridan, WY, 82801, USA
Warehouse Address: 1015 Remington Ct, Sheridan, WY 82801, USA
Support hours:
Monday to Friday: 9:00 AM to 5:00 PM CT
Saturday and Sunday: 10:00 AM to 4:00 PM CT
Response time: Within 24 hours